Called to add another item to the order as it wasn't dispatched due to stock shortage and was bluntly advise its impossible to amend order. I mean it seems a waste of resource and postage cost, fuel etc because of a systematic or process failure at your end. This is why we can't overcome climate issues and waste of resources.. Due to businesses being uncompromising in situations such as this. For the sake of adding a water pump to the order I have to raise a new order...although you can shop out the entire order and then send me a magnetic drain plug on back order.. It makes no sense to me.. Had to highlight this, not to leave a bad review as I'm happy with what I received. I just can't understand why I couldn't add a water pump to my order but you are able to shop out a magnetic drain plug on back order after anyway...