Having sent my phone to this company I received an email stating there was a problem with it not being UK compatible even though I had been using and they would confiscate it. The phone is excellent in every respect as far as I am concerned. When I informed their Customer Care that as they had not paid anything it still belonged to me a person by the name pf Bilall said it would be returned by Royal Mail. A day later I get an email from another employee name of Ruby saying '...I afraid we cannot return your device...I am sorry for any disappointment caused by this.' Really!! Not sure if this is classified as theft on their part.