This Music Magpie is a scammy, lying company that go against their own information on their website and terms and conditions. They give replies that are lies at the very least. My story: I sold a samsung S10 with a cracked screen which according to their website is classed as POOR. Everything else worked great. (bear in mind I have video evidence of all this) I specified as POOR as per their website and sent it. They came back to me saying that they deemed it as faulty and revised the offer from £177 to £59. I copy and pasted their website on both faulty and poor with the same info I gave about the phone. Nowhere does it say about a cracked screen on the faulty definition as it only says about cracked screens on the poor definition of which I specified. They even practically accused me of being dishonest and specifying it wrongly, beside on their terms and conditions, it states that if items are wrong specified they are automatically rejected. Well at least that's what it said but it seems they have changed them now. If this is the case, why wasn't my phone automatically rejected. I also believe because of this pandemic and lockdown, they know people haven't got much money so these scammers are giving excuses to knock offers down, compelling people to accept because they need the money. This is classed as Fraud and obtaining goods under false pretenses. I do not believe this business to be honest and trustworthy so PLEASE stay away from this crummy outfit. I had to write this because I can't reply to their comment below. I will be exposing this Music Magpie for what it is, an untrustworthy company which would only good if it was closed down. Finally, I would not trust the reviews of this company on Trustpilot as some of them seem generic and false, not Trustpilot's fault. I'm sorry it was so long but this scam of a business needs to be closed down and the owner's Steve Oliver and Walter Gleeson need locking up as scammers. This is what happened to me and I have evidence to back it all up. Thank you.