I was quoted £189.72 for an old iMac in good condition. Upon sending it in MusicMagpie assessed the iMac and claimed it was faulty. They sent me an image they used to justify their evaluation of the machine, showing two tiny blemishes on the hard glass. (Look up Imgur image frxL50T to see what they sent me) As you can see there are two barely noticeable blemishes to the hard glass on the front of the iMac, with the screen still being FULLY functional. Customer services has outright refused to reconsider the grading, opting to skip over grading it as poor and only offer the Faulty price of £37.94. MM is clearly chancing it on a number of machines in the hope that customers will decide that the hassle of getting the machine back is too much to bother with and they can bag themselves a bargain. With phones its easy to get the item back, but to get an iMac of this size back would require me to take a day off work to await the delivery which further skews the economics of their offer. Think twice about sending MM any items that will be a logistical problem to take back when they play their grading games.