My partner and I are moving abroad and had a large amount of CDs, DVDs, games and tech to get rid of. We decided to give Music Magpie a go as they are always being advertised and their app allows you to scan the barcodes for the CDs, DVDs and games, which we thought would save some time. We scanned all items in and we were quoted around £289, so we boxed up the items into 5 boxes; so far so good. We booked the courier to pick up our items the following day and were sent a Pack and Send Guide which included one label for our boxes and we were advised in the email that if we required additional labels for any more boxes, we would need to print them from our account online. We logged in online and there was no option to print additional labels, so we went on the web chat and the young man we spoke to had no idea why this option wasn't available, but told us that we actually didn't need any additional labels as they had booked DPD as our courier and they printed their own labels. When the courier arrived the next day, they had only been told about 4 packages so they could not take all of our boxes. We then spoke to someone else on the webchat, who apologised and re-booked the courier for Monday. I then emailed Music Magpie also to confirm that the courier would know I had 5 boxes to be picked up. I received a reply from Music Magpie confirming that was the case. On Monday, guess what? The courier was only expecting 4 boxes again so he suggested that he take 4 of the boxes and we re-book with Music Magpie to pick up the 5th separately. I then called Music Magpie and spoke to someone, asking them to send ANOTHER courier the following day for the 5th box. So finally all of our boxes arrived at Music Magpie. I then received an email to say that 2 of our CDs were missing, asking us if we had decided not to sell them? I replied saying that there was no way 2 CDs could be missing, as we had scanned all items and immediately boxed them for sending. I then told them that I was disappointed with the service I had received so far and asked them to check again whether our items were there. I did not receive a reply. 2 days later, I received an email saying 'Good news! Your payment from Music Magpie is on its way!' which said that they were sending a payment of £266 - around £20 less than we had originally been quoted. There was no explanation or breakdown of the payment so we could not understand why we were being paid less. Finally, I received a reply to my email regarding the missing CDs, but it did not address any of the points in my email and it did not let me know whether the CDs were ever found or not; it simply told me that my order was now complete. I do apologise for the lengthy review but I feel people need to know about this as I have experienced problems from start to finish with them and I really do not want someone to fall into the same trap of assuming this is a good company because they are a household name and they have a flashy app. I really cannot stress this enough: DO NOT USE THIS COMPANY.