OMG I wish I had read these reviews before sending my books/DVDs to MusicMagpie. The first 'flagup' was a couple (Man/Women) I saw collected my 2 boxes from my porchway in a small silver ford fiesta/VW type car...and i thought 'that doesnt look like DHL or a proper courier service? I was going to go out and speak with them, but changed my mind! sorry I did now. Anyway, my 2 boxes (only small amounts tbh £22.83&£9.56=£32.39)...eventually arrived at MM, and i rec'd an email saying payment had been made £20.83+£7.06=£27.89..a difference of £4.50. The reason..one unoriginal DVD (I did buy from the Maker so I am open to say thats a maybe?) But the 2nd DVD which I originally paid £22.50 about 2 yrs ago for...was not received by them?? What?? are they serious??? Well I certainly don't have it, So where is it??? I have phoned 3 times (no answer), I have emailed twice (no reply). I have now reported them to Trading Standards who will be investigating, I am going to write them a registered letter with my complaint of theft/fraud that has occurred. This is about integrity and truth, and I am saddened that such a thing could happen when I sent my goods in good faith.