Paul N
After extensive research I found the perfect TV and as dubious as I was to buying from musical images due to never hearing of them before, I decided to make the purchase late one evening then went to bed a happy man. It wasnt until the next morning I recieved an email saying that the order was cancelled by Musical Images due to security checks for the payment made on "their end" coming back "not ok". Bearing in mind I have never had any issues with payments previously and I had received a text message from my bank confirming I'd made the payment. I questioned this only to be told that I could re-order the TV with an alternative payment method (difficult as they still had hold of my £1800). I asked them if they could hold the TV for me until the money was returned to me, then I would try again (even though there was absolutely no issue with the payment being made my end). Their response was that there was 1 TV left and once it's gone it's gone. I then asked to speak to a manager who in fairness was quick to give me a call, he explained that my money was being held by a 3rd party company and the payment information provided to them did not match what information my bank holds (again everything was as it should be and there were no issues my end at all). He also informed me that the TV was no longer in stock. I truly believe that I was being lied too and there was no issue with security, the TV has since been taken off of their website due to no stock. I have checked other retailers in the mean time and they have also all sold out before I have had the chance to have my £1800 to purchase elsewhere. In the future I will stick to major retailers like John Lewis and Currys. Disgusting.
3 years ago
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Musical Images has a 4.7 average rating from 115 reviews

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