I have ordered a Sonos Beam on Cyber Monday and paid for it. I received a message letting me know that they are working to get me a delivery date before Christmas. 3 weeks later, three times chasing them on phone and less than a week before Christmas, the answer was that they can not deliver and will refund in 3-5 working days meaning most probably after Christmas. So no present and no money I can buy something else. Really bad customer service to be chased so many times for a delivery date, false information about existing stock, massive disappointment before Christmas. Bottom line they are too small and amateur to deal with. Not worth the trouble with all other similar businesses.