I received a beautiful muru necklace for my 40th birthday from friends and the chain sadly broke after a few months, this necklace had become my favourite so I was quite upset about it and reached out to muru to find out if I could purchase a replacement chain, I was delighted to hear back from Ruby at muru that my chain was covered under a one year warranty and I quickly received a replacement chain through the post, I just want to say how impressed I am with the customer service I have received and I will definitely be making a purchase either for myself or as a gift soon and will be recommending you to my friends and family, thank you!