We purchased a Galt trampoline for our daughters birthday, and when we came to set it up discovered it was faulty and didn’t have the correct parts. I contacted customer services to explain, and received a patronising response that we weren’t putting it together correctly and with a link to the instruction video (my husband is a scaffolder so if anyone could assemble the trampoline it would be him). After explaining again that it was faulty and I wanted a replacement ASAP so my daughter could have a birthday present, they didn’t replace it immediately as you would expect from a company, and instead passed my comments on to Galt, and I am awaiting the response. This is not what you’d expect from a company, and the first rule of customer service is to keep your client happy, therefore I’d have expected a replacement immediately, and they should take up the issue with the Galt and deal with the matter themselves, instead of leaving me waiting. Not happy when the trampoline was £60, we paid for next day delivery, and our daughter didn’t have her present on her birthday.