I ordered a sofa via the website. The order process was very straight forward and easy to use . One element I was disappointed about is the colour of the sofa greatly differd from the colour in the picture of the colour that I selected. I appreciate there was going to be a slight different but having selected milton number 14 which shows as a dark grey I was shocked that the sofa was a light grey that was almost white in colour and certainly not a colour I would have picked with children in the house .. in terms of the delivery it was spot on . Two very friendly and helpful men helped get the sofa in and out together .