Victory from the jaws of defeat. Took my car into Mr Tyre in Sutton Coldfield. Guy on reception needs extensive training on customer service. Mistakenly told me I'd ordered the wrong tyres and just had a very poor attitude. Was very condescending which considering I used to work for a tyre manufacturer and know a bit about tyres was just dumb. James who did the actual fitting was great. No evident problems with the fitting was but just a poor customer experience. Submitted a review on the Mr Tyre website and received a call within 10 minutes from Ian, the regional manager apologising for the situation. Turned a 1 star review into a 4 and that level of managerial commitment to customer service has made me willing to give them another try.