Edwards provided an excellent service from all their staff but in particular Mandy Reynolds (Sales Progression Manager) who gave highly competent help and support throughout the eight months period it took for the purchase. I feel certain that her role was crucial in overcoming some very difficult obstacles at the top of the chain, which in one instance resulted in my loosing my initial buyer and having to sell my property again. Mandy kept us updated on a regular basis and in fact went well above and beyond what we’d normally expect by keeping others in the chain well informed. She also tracked and expedited work on a lease which if left to normal procedures might have resulted in a long delay and thus the sale falling through. Having bought properties in the past my husband and I were aware of how more difficult the whole process has become. For example, our mortgage offer which was due to expire in early November could not be extended and would have needed to be completely re-negotiated because of new legislation around credit control – this I have no doubt would have resulted in loosing a second buyer. Also it seems that cuts to public funding have meant that local authorities have much less time to deal with searches and this can significantly delay the process. We are delighted with the property and the area, which is beautiful and are very grateful to Mandy, Laura and others at Edwards for their excellent professional service.