Anonymous
>
I'd rate Motorway 0 out of 5! Very disappointed! I was advised I'd get up to £21,202 for my car. This then dropped to £21,000 "because it was a diesel" - which was known of course when I put the details in. When I spoke with an adviser, I made it clear that the car wouldn't be available till towards the end of the month. I was subsequently advised that this £21k offer had been withdrawn and £20,700 was in its place. - Makes " makes 'webuyanycar' look very attractive! And oh, Motorway didn't sell the car in the end!
Helpful Report
Posted 10 months ago
Hello, my name is Emma, the after sales Manager at Motorway.

I was extremely sad to see this, we take customer experience extremely seriously, so this review is very concerning to me and is not the feedback we usually receive. We are a price comparison website offering a comparison experience from buyers in the market, we are 100% truthful and transparent in all we do. In fact, we introduced our own technology called TruePrice to reduce the chance of any "chipping" (price reductions). Honesty is a core value for us so I would like to apologise for your experience.

Your description of events is not what we expect from any of our buyers and is not what we generally hear, I would like to apologise on this occasions as I believe there was a lack of communication between us and the buyer with regards to when you were available for collection. As a result, we are undertaking training with our sales team to ensure all collection details are clearly communicated with the buyer and agreed prior to the sale completion.

I'm really sorry that we couldn't sell your car on this occasion. If you would like to discuss any further, please do not hesitate to contact me.

Kind regards

Emma
Aftersales Manager
Posted 10 months ago
Motorway is rated 4.59 based on 1,068 reviews

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