They contacted me promptly after I had entered my details on their site and explained how their system worked. They asked me for an honest description of the car and its service history and pictures all round in support. In response they offered me a reasonable price - much better than we buy any car tho - but they also put me in touch with their elite team. They broadcast the details and pictures of my car to the dealers on their data base. I had an acceptable offer back very quickly, had a contract to sign and one accepted the dealer sent his own driver to inspect, collect and authorise the bank transfer. There were no delays and no haggling on the price. Just a really honest pain free way to sell a car.