Having given reduced payments for 2 months, things got better in the household as we had more income. Not a great deal but enough to pay the monthly contract with a little spare to pay the arrears. Went through calls to get an arrangement setup to take care of the arrears in a reasonable time. However this proved extremely stressful and as of yet is not in place. Instead question of how much electricity is used in the house and how much we spend on birthdays were given back to us. Seemed like the idea scenario from motonovo point of view would be to cancel the contract and remove the car.