Really bad experience with this company. I asked for a settlement figure. They sent a form out (7 days later) with total to pay and stated do not cancel payments. I am in dispute with this company who will not settle the figure. There aps and web page are supposed to be kept updated. They are not. They stated my account was zero after arguing with their telephone operator over the phone but the app and web site states I still owe them money. Sent them two emails for them to settle the account online, they haven’t bothered to reply. Only got the finance short term until my money went in. Will not be using this company again, nor the car company I bought it off (brand new) again. So loosers all round. I buy a new car every two years. I will be contacting head office of the car company and looks like I’ll have to go through the financial ombudsman. Steer clear of this company. Dealership use them. Be warned........