"The staff know their stuff and are happy to help at a drop of the hat when you have a question. Simon has been especially patient with my rambling queries. They are also willing to listen to suggestions.
Licences can get quite pricey though, especially if you're not keen on the idea of sharing a login in the office and need more than one office user licence for something simple like holiday cover.
Usability wise, bar lacking some visibility from a diary perspective, our guys out on the road really like it, and the app and website are, on the whole, very easy to use and quite intuitive. That said, I would have liked more support material such as a manual or users guides, as there have been times that I've had to hunt around until I've found what I've needed to do. A users guide would also likely have spared Simon from some of my emails, which I'm sure he would have appreciated ;-)"