Anonymous
I ordered an isofix 360 maxi cosi car seat. Was never advised it had arrived, I popped into the store and the seat had arrived but no notification had been sent! I requested help with the fitting and staff were happy to oblige. The seat was fitted but I was not happy as the base of the baby car seat did not touch the main car seat and the was a lot of lateral movement . The staff insisted it was safe I refused to accept this. They were helpful and tried the Joie 360, again I felt the fit was poor and once fixed there was too much movement, still the staff members insisted it was ok. I refused to take either seat. I felt that the staff did not have the expertise to provide this fitting. I researched both car seats and no reviews commented issues with poor fit. I eventually went to a local baby equipment supplier and tested the seats In my car again, the seats both fitted well with non of the issues experienced when at Mothercare. I purchased and had the seat fitted at my local Baby Planet store and I am satisfied that the seat is now fitted correctly. Extremely disappointed with Mothercare's fitting service, when I mentioned this in the mothercare review they refused to publish it. The staff at Mothercare were very helpful, but felt that they did not have the expertise to fit the car seat safely. This was at the Leicester store.
5 years ago
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Mothercare has a 3.2 average rating from 192 reviews

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