I ordered a pram online with Mothercare because it came with a free car seat. When they delivered the order only the pram came so I called and they said there was never an offer of a free car seat and that I must have imagined it. The staff were VERY rude. I have proof of the offer as it is still saved in my history on my computer and the link is still there online although the offer expired 3 days after my purchase. They then said the only thing they could do was refund my purchase and that they would arrange for Yodel to pick the pram up. I had to take the day off work to wait for the driver who never came. I chased them up and they sent someone the following day, meaning I had to wait in again. I have tried to communicate with Mothercare via telephone and email and have found them very unhelpful. Right now they are 'looking further' into my complaint and have been doing since Saturday. I imagine there will be no reasonable explanation. I have now purchased the pram elsewhere as it isn't long until my baby is due.