Ordered a top from motel rocks with guaranteed next day delivery (an extra £7). Was told by DPD that they still hadn't received the top from motel rocks 3 business days later so asked for a refund. Motel rocks blamed the delay on DPD and bad weather and told me my top should arrive the next day. When it didn't, I complained again and finally was offered a full refund including postage and got a £10 voucher. Was satisfied, however that was now 10 days ago and I still don't have my refund. Complained AGAIN and was told my refund was processed 8 days earlier and that bank processes can be delayed this time of year, yet somehow I got a refund today from an item I returned to ASOS 4 days ago, so not very convinced it's the banks fault to be honest. Will not buy from this shop again as I don't trust them at all.