We are in the middle of buying our first home and our adviser, Carol Crawshaw has been absolutely amazing, her helpfulness, professionalism and determination combined with outstanding customer focus gives us the much needed confidence we need when making the most important step towards becoming a homeowner, selecting the best mortgage product for our needs. Also they don't abandon you even after the product has been agreed and mortgage offer received. Our mortgage processor, Beverly James has been fantastic, she kept us up to date throughout the process, for which we are grateful for. Highly recommended.