I looked at ordering a cuddle blanket and was sent a Facebook offer that if I ordered this I would receive a free blanket (send-me-blanket), however when I tried to apply the offer the web page showed that I was not entitled to the offer I had been sent. I emailed your support team and was assured I would receive the blanket. I then ordered the cuddle blanket, and as this is a gift for my new niece I also ordered gift wrapping. However when my parcel arrived the offer blanket was not there (it has subsequently been sent but only after further email), the gift wrapping was damaged and further emails and photographs of evidence, refunded my gift wrapping costs, sort of not the point I wanted a gift wrapped present for my niece, if I had known the amount of hassle to end up with a very disappointing result I would not have placed the order, I was also a little disappointed by the cuddle blanket itself, it was less substantial than I expected, and looks very high street rather than a quality gift. Overall a very disappointing experience that has taken up much of my time.