Paid the premium on car insurance on 14th May 2018. Never got the insurance documents including CERTIFICATE OF INSURANCE. Have rung MORE THAN now 5 times to try to get them. Someone I spoke to did struggle to email them but on checking they didn't include me as a named driver. Previous years I have been able to download the documents but this year not able to as our online account not updated. Really, really disappointed with this company. Previous years they have always appeared alright, although never had a claim. Asked to speak to someone in authority but told in a meeting. Obviously this approach just a waste of time. Need to take this further now - Formal complaint to Financial Ombudsman Service. Reviews terrible for this company - AVOID AT ALL COSTS, GO ELSEWHERE