By far the worst insurance company I have ever been with! To start off with advisors don’t seem to know what they are talking about as they all contradict each other. They also have ‘awful connection’ in their call centre abroad as my husband and I were hung up on atleast 3 times out of many attempts of sorting our issue out. You cannot trust them as in my situation, I was advised by an advisor there was NO cancellation fee. But after was told there was a £50 cancellation fee by another advisor. After hearing the recording of the call they agreed the first advisor had told me there is no fee YET they made me pay and could NOT honour they’re word making all excuses under the sun as to why I need to pay this fee. We were thrown from pillar to post telling us different things not knowing where we stand. They also tried to over charged us, when we questioned why it was this much and asked for a break down they could it account for the extra money they were asking for. We asked to speak to a manager I believe by the name of Chris, who started huffing and puffing down the phone unwilling to help and didn’t seem bothered. For majority of the duration of the calls I was placed on hold. I can not believe the disgusting service of this company. They are an unprofessional thieving company which I will be putting a formal complaint against.