"If you, like me, are looking for the first time in your life for a lawyer to support you with an unpleasant work situation, please do yourself a favour and I strongly recommend do not choose this one! I have chosen this lawyer simply by reading and trusting the reviews on their website – and all I can say is that was the wrong decision. I was very disappointed by the service received by the lawyer I was allocated to Nicola Welchman. From the first correspondence that was to be drafted by my lawyer, there was a delay and promises that were undelivered. I tried to contact her by phone, email but still no reply and I simply could not reach her. In such a stressful situation I was going through in my work life, there was a clear lack of support from my lawyer and all I experience was added stress. She was being frustrated at the questions I ask which I found unprofessional. Several times throughout the process, I had to even involve the manager as I was getting a service that was not worth the money I spent. In a nutshell, having chosen this lawyer was the worst decision I made and the only feeling I got once the case was closed is that it’s all about the money and nothing about the service rendered to the customer. I am taking the time to write this review as I would not wish for anyone to go through what I did. Choosing a lawyer for the first time can be a daunting prospect but choosing a wrong one can make it the worst experience ever. Choose wisely!"
It is disappointing to receive this review and we remain sorry that you were unhappy with our service. Your concerns were fully investigated through our complaints procedure and were found to be unjustified.
Nicola takes considerable pride in supporting her clients and, as the many reviews, attest client speaks very highly of her - notably her prompt, efficient service and her understanding and pragmatic advice.
It is appreciated that the dispute with your employer had a significant and damaging impact and we remain unclear how Nicola could have supported you more over the 8 months of our instruction. We wish you all the best.