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"First of all, there website is very informative and reassuring - 5 stars for that. However, after that - well, how would you rate a company that offers to respond to an online query within an hour (which means an automated email and nothing else) and then still no response after two phone calls? ACAS recommends giving an employee 10 calendar days to respond to a settlement offer. I finally received an email from Monaco just before 6pm 11 days after the meeting I had asked them to support me with. Don't judge them by their website, but on their actions."
We are sorry that we disappointed on this occasion.

Our aim is to offer a quick response to all online enquiries and subject to the availability of our specialist lawyers, arrange for a consultation.

We realise that this did not happen on this occasion and for reasons that we are investigating, there was a significant delay in arranging for a solicitor to call. We have reflected on this and have immediately put in place measures to ensure that enquiries do not fall between the cracks in the future.

Regrettably, we cannot assist everyone who makes contact with the firm as we receive a large volume of enquiries. We do, however, try to assist as many people as we can and that is why we offer the largest free online employment law resources of any law firm in the UK.

We are however pleased that our detailed and informative website delivered and hope that it can be a resource that you can use should the need arise in the future.

All the very best

Alex Monaco.
Monaco Solicitors is rated 4.85 based on 212 reviews

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