Completed their form 19th August. Supposed to have a call back within a day. No word so resubmitted 27th August. No contact. Rang up and told someone would call me back within an hour. No call back. Rang again and left answerphone message. No call back. Rang again and after being told the case had been assigned to Izzy the previous Weds and she was now out of the office asked for all my info to be deleted. Call terminated. Rang again and asked for all my info to be deleted off all Monaco's systems and to receive confirmation in writing of this. Hoping to receive this confirmation today.