My name is Siobhan. I've scheduled to complete my one hour assessment lesson today at 1pm. Instructor Ehsan Mustafa did not turn up or let me know that he's running late. Called the office spoke to a lady called Angela, who did not even apologise to start with, went on to not letting me finish my sentence, got told they would ring me back. After 10 mins she rang and said the instructor has broken down and he couldn't get through to my phone even though my mobile was working perfectly fine. All I can say is what a great first impression, I cancelled the one hour assessment lesson asked for my £10 refund. I was going to spend around £600 on a 20 hours lesson. It's a real shame from the instructor to an office staff very poor customer service.