I recently purchased a ceiling cooker hood extractor from Modern Living. I did this over the telephone and the fan was delivered in a few days. Unfortunately it had been damaged in transit. They arranged for another delivery and it too was also damaged in transit. Each time there was no fuss and both times the problem was dealt with in a professional and efficient manner. The 3rd time they used a pallet delivery and this time the extractor arrived in perfect condition. This is the first time I have dealt with Modern Living and must say I am extremely happy in how they dealt with the damaged hoods. They kept me informed via email . Very professional. 10/10 guys.