Sue Humphrey
The email that linked to this review was headed, "Your opinion matters to MODA Doors". Uh, no it doesn't. I have now sent 3 emails pointing out that the doors (I bought 9) arrived with a paint chip and several scuff marks and said I'm happy to touch up the paint if the company is willing to provide some financial compensation and the paint. I've had no response whatsoever to the emails, and, when I phone, the very pleasant receptionist tells me that she'll send another message to chase it for me - and still no response. I also mentioned that the doors were dumped by the courier leaning up against the house wall nearest to his van; the driver made no attempt to get them to the front door. They're very heavy, but that's hardly the point! Fortunately a workman who was working in the house noticed and brought the doors in, otherwise I'd have returned home from work later and I seriously question whether I could have lifted and carried the doors on my own so potentially they could have been left out overnight (in the rain, as it happens) until someone arrived who could give me a hand. I phoned the courier immediately I discovered what had happened, I was promised a phone call from a manager and once again I have heard nothing. I am out of pocket as I gave the workman a gesture of appreciation for his kindness - and hard effort - as he quite possibly prevented the doors being stolen in the time after he left for the day and before I got home. I mentioned this in my initial to Moda and, as I've said, I have had no response at all. Awful service. A shame, as the doors are nice although the 'finished white' is actually quite beige - like cream of mushroom soup. I've had to pretend it is an intended design feature thought tbh I was expecting something far more 'white'.
4 years ago
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MODA Doors has a 4.1 average rating from 1,649 reviews

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