I spent a great deal of time searching for quality used scooters, then I found your web site that had everything anyone could want. I spoke to Larry to tell him my requirements and that I had chosen a class 3 scooter which I hoped to load into my 4x4 vehicle. He explained it may be difficult, but I thought that, with the money back guarantee if not satisfied, I would give it go. When the scooter arrived, it exceeded all my expectations and I was highly delighted, but as Larry had said I had problems loading it into my car. I rang and spoke to William explaining my problem and said that I wished to exchange it for a boot scooter. He explained that this was not the same spec as the one I had received but that I could exchange and use the one that I had until such time they could do the exchange. I later spoke to Paul in the service department who gave me some advice which enabled me to load my original scooter into my car, much to my delight I cannot thank Larry and his staff enough for their help and advice. If anyone his looking for a scooter of any kind then this is the company to use!!! Full marks all round.