I ordered a sweatshirt for a birthday present from here. It’s been 2 weeks and I still haven’t received a tracking order to say it’s been dispatched, which I think is a ridicous amount of time for something I could have gotten else where. So, I emailed them twice enquiring about the item and I eventually got a response the second time. Michael who dealt with me was very nice and helpful in explaining it was because of Chinese New Year and that’s why it had been Delayed. All I wanted was a simple response like that in the first place instead of not knowing what the problem was. Overall, I feel that they should have informed me of this delay as soon as I placed an order or put something up on the website stating that this may be an issue just to inform people. However, saying that I’m happy with how that dealt with the issue and probably provided me with better customer service than most places.