Awful "service", not convinced any human being actually works for Mint Formations! So I bought the privacy package for a new company, paid the extra for the printed hard copies of certificates. Four weeks later and still no hard copies, I emailed the support address to chase my certificates. Got a weird email back, weird as it was full of exclamation marks, like 20+ and had greetings like "A good pleasant day to you". And then all the email said was that the was sent out. Just one sentence, nothing else. So I replied stating again that not received and they will need need to send again. Again another weird email back full of exclamation marks and odd language, stating they will send new copies out. Another month later and still no hard copies received or anything from Mint Formations. So this time I tried the online chat. Surprise surprise, just as weird as their email replies. The chat person (bot) stated that "hard copies would have been sent, good day to you". Wow thats useful. I tried again with the chat, and despite me repeating that I still hadn't got my hard copies the replies i got were like "sure" and "ok". Completely useless and clearly by this point i realised not a human response. So 2mths after paying for a service from Mint Formations, I still haven't received my hard copies and seems there isn't any way to actually let a human being know! Absolutely useless computerised "support" both on chat and email. I cant try the phone number as my medical condition means I cant call, I strongly imagine the phone number would also be manned by a computer saying "sure" and "pleasant day to you" and being of no use. I may write an old fashioned letter to them, see if a human being actually reads it! But right now Mint Formations clearly scamming people out of money and not providing any support to paying customers..