Very disappointed by the overall experience of my last purchase using this brand for years. First of all, on the website, there was no noticeable warning that many items were being restocked and not going to be available for weeks. Anyway, it was still possible to buy them but never was I ever informed of the delay (not even in the process of paying or in the confirmation email). At least, when I inquired, their really helpful customer service that fixed the problem pretty quickly. The most frustrating thing though is the bad quality of the hair. I have at least 5 sets bought during the years and quality of the hair has worsened a lot: now it's just terrible! I have a set bought 1 year ago that is in best condition than in this last one bought 2 months ago. It's a shame because I had been swearing by their amazing quality for a long time.