The hair extension quality was absolutely amazing and could not fault. However, I ordered the Bleached Blonde shade (Oh My Gwen Stefani) that is advertised as shade 60 and was deeply disappointed to find that it was a lot darker than other brands 60 shades. I now cannot wear my extensions after spending almost £200 on them and when asking customer service for help they said I am not entitled to a refund because I had used purple shampoo to see if would remove the yellow tone and neutralise the shade and they tried to educate me on extensions although I am qualified and have 8 years of extension experience. If you are looking to get this shade and are a shade 60 from other brands then avoid. I don’t want anyone else to end up with the deep purchase regret I am now facing.