I have been a almost five year customer because they come thru when it comes to quality and service. Their extensions don't get ruined easily and have stayed years with me. I colored them and expose them to heat and they still give me the straight out the salon look. This time around when I put in my order I really had one of the Sweetest representitve Georgia she really understood my urgency and helped right away and treated me as if I'm family and this is a brand I would always highly recommend to others because they are not all about the buisness part but really do have true care to their clients. I'm so thankful to see that care and you have gained me as a loyal company to your brand that I will always support! Thank you!