Ordered a set of speakers that never arrived. No calling card left by courier. Asked all the neighbours in street and no goods left. Courier had a signed initials, of JHN. No one at home at that time or has those initials in my house hold. I thought this would be a simple case of resupply, but Medion have refused to reship, and refused a refund. 5 Weeks now and nonthing! Only customer care is a number in Holland and customer care team are unable to process a refund directly and can only email the finance team. No communication ever received from the finance team, emails and endless phone calls to try and resolve, just dead ends and wait for reply's from their team. Only hope now is I purchased via paypal so have filed a claim through them. I have received a appalling service from a big player, their products maybe great but if a problem arises their after sales customer care is non existent. Such a pity in this day and age of customer care to be treated like this, if the paypal claim fails I will take them to small claims court for non supply of goods. All Medion telephones calls are recorded so I hope they can use them to address their service failure. Buyer Beware!