Slightly confused why they use several companies for quotes and sometimes at different prices? Had a full interrogation regarding valuations and questions about extras on my bike and yet it was not included with replacement valuation? Sent other proof of NCB, to be told it was not sufficient and then told it did not make any difference to the total cost quotation? Totally confused when enquired about business insurance and was told I could not have that either, because I worked within the care industry. But when mt policy started I enquired to confirm if everything was up and running and asked about business insurance again and was told I can have it, but I would now have to pay a admin fee for the change. Although this was still within the cooling period from the start of my policy. Opted to pay the additional £15 GAP similar insurance cover and not heard anything about this and therefore not 100% sure if that is in place?? Again you get what you pay for and will most certainly consider paying more for the extra benefits and sound professional service!!