Having been involved in a frightening accident the experience of going through the insurance questions wasn't ever going to be fun. MCN had a very autonomic process and didn't show much sympathy or understanding of all of the circumstances. I was asked several times to identify the other driver or their vehicle, despite telling them several times I didn't have information like this as I was knocked onto the road then in an ambulance. I had to re[et many basic details about the rights my licence entitles me to in relation to the vehicle I was driving, and the engine size and capacity and fuel - I have an electric moped so that's all irrelevant. The call took 45 minutes and I felt frustrated and left without much confidence in the quality of the process going forward. They seemed quite robotic and it was difficult to make my circumstances clear in terms of feeling shaken and upset as well as physically hurt.