I was offered £225 for my pristine condition rose gold iPhone 8 64gb I sent it in and was told 2 days later they could only offer me £70 because the phones screen was cracked. I sent the phone in the original box and a padded envelope. The box would have had to been stamped on to break the screen. I told them to return my phone after rejecting the offer. Now I’m panicking because I’m worried I won’t get it back after reading these horrific reviews. The complaints email they gave me doesn’t work either. I’m contacting trading standards tomorrow as a matter of principal. My phone was in pristine condition not even a minor scratch on the screen or the back. How are they getting away with this it’s terrible. If we all complain to trading standards something will be done. DO NOT SEND THEM YOUR PHONE OR DEVICE THEY ARE THIEVES.