Scamming scum, Sent my practically brand new galaxy s9 plus 128gb to them offered £230 probably could have got more elsewhere but they seemed quick easy and had good reviews. I got a email telling me my phone had screen burn and they could only offer £65 I worked as a repair technician for a long time and I know it was in full working order funny how magically when they get it there is a problem... it was well packaged so for it to have been damaged in transit is highly unlikely, I did a quick internet search and this scam seems to be a running theme with this company hoping you will accept the lower amount , I have demanded my phone be returned, many people have said when they have their devices returned they are covered in scratches and are damaged or tampered with. If this is the case when I get my phone back I will be taking legal action against them I have photos and videos of my phone before I sent it Customer service is rude and unhelpful and deliberately avoided answering questions Avoid these scum at all costs