I sent in my Iphone XS Max 512Gb unlocked which was in immaculate condition with all accessories on a Thursday. Recieved notification they had recieved said phone on the Friday 8.20 AM (24 hrs later) so expected payment that day. By 6.00 PM NO PAYMENT RECIEVED so I called Mazuma and after 30 Minutes of being on hold, managed to speak to someone who had said their warehouse had been inundated with orders so their was a backlog. promised I would recieve payment Monday Morning. Monday Mornbing came and went so rang them Monday Afternoon, To be told item was in recieved status, I then asked why, then was told usually in recieved status for this long if their is an issue with phone. To which I then argued the Phone was in mint condition, still HAD screen protector on just in case of any damage during transit. Was then promised payment by 4.00. 4.00 Been and went, still no payment. I then RANG again and after being on hold for another 40 Minutes, Spoke to someone else and proceeded to tell me their must be somethjing wrong with phone as still in received only status. I then told them if they did NOT pay me ASAP I would 1) Charge them a late payment fee of £20 as they are now in breach of contract 2) Their would be a charge of £8.00 per day from today to pay for admin IE Calls and email and my time doing said calls and emails 3) after 1 week would inform police of theft of device as technically I had sent them an item but they (Mazuma) have failed to honour agreement and had 'Taken' phone under false pretences. While I was saying all this to customer service team, all of a sudden status had changed to processing then whilst i was still on phone, payment had gone through for full amount. Shame it took me to threaten Mazuma with legal action to get paid. If they had kept their promise and agreement as stated on their web page it would have been 5 stars, Moral of Mazumagate, dont let them under price you or keep your phone. Threats seem to work!