Liz Allan
Sent in my iPhone 7 for an agreed price of £180 - perfect working order. Had an email weeks later saying they would offer £11 as the phone has a raised touch screen. The phone has a screen protector on, not a raised touch screen. There call staff then informed me the screen protector had been removed for testing and there is actually a lose screw under the screen - I requested the report to prove this along with my phone back. Received my phone back with the screen protector still in place! The screen itself is imaculate (being just 2 weeks old....) It is not raised at all bar the screen protector which clearly their agent was lying about. Email Comms sinces to try and resolve this have been exceptionally rude and unprofessional, at one point even being told "you've got your phone I don't know what more you want from me" in response to my request for the technicians report and a formal complaint to be raised. Just FYI they can't prove the "faults" they state, as per Mazumas email correspondence to me, as they don't make or keep reports, so chances are they just offer silly money for 90% of phones sent in because they can get away with it. This company is an unregulated sham. Do not bother using them ever.
1 year ago

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