Absolutely appalling customer Service from Mazuma.
As stated in other reviews they have some deliberately crafty T&C’s
I sent my iPhone 8 Plus to them at a value of £130 - I was then contacted to say they would only offer me £35 due to some light scratches.
Purely out of my own good heart I sent the original box with my IPhone so that they could maximise the re sell of my iPhone.
After receiving their re-valuation, which I declined, I was then returned my iPhone only and no box.
After chasing Mazuma I was basically told it was in their T&C’s that they would not return the box if I didn’t accept their reviewed offer.
The customer service advisor was very blunt and rude, and now I have essentially had my phone box stolen and either ‘recycled’ as Mazuma have said, or they have kept it for their own benefit.
I have been absolutely appalled with their customer service and sneaky T&C’s.
I will never use Mazuma again and will forward this review to as many places as possible to avoid others being caught out.
Shame on you Mazuma
2 years ago
Mazuma Mobile has a
4.2
average rating
from
2,007
reviews
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