Went in Leicester Beaumont leys store to return a top. Was exchanging for 2 pairs of pj's worth £12 more than top. Didn't realise that they had 14 returns policy, it had been 16 days. Women behind till was extremely rude. Kept banging on about 14 days returns policy, even though I never questioned it just said I was unaware of it as what other shop has a min of 28 days returns these days. Many do now according to her. After mins of waving her hands around at me, tapping at some worn out piece of paper cellotaped to counter. Went to get store manager, who was as rude, with the addition of compete arrogance. Still waving her arms around telling him I didn't understand, he repeated the same 14 day refund line. I told them to give me the top back then and you can stick the pj's. He then decides to say I can exchange the top for pj's but can't have my money back. I never asked for my money back else why would there be 2 pairs of pj's on the counter. She knew I was exchanging and I was accused of not giving her chance to explain. She had ample time. Both had the hump because they had to come out from the back and serve. When I told the manager I had been in 10 days beforehand but as they had a sale on the queues was stretched down to one end of the shop, and I couldn't of physically stood in there that long especially with the heat as no air con. Was told by manager "They have to stand here at the till in it, so I should have done". with no regard as to whether I had any physical illness or not (Which I do). When emailed to head office, took a week to respond. Was told email would be sent to area manager and they would look into better staff training. What a load of rubbish. You can't train people to be polite. You can't get people to lose arrogance. Matalan has lost one good customer!!