my problem is with click and collect,i ordered two shirts and a top in the sale last week, had text on Tuesday to say my items were ready for collection, went up to Merthyr store but my parcel/ order number was not the items I ordered. after 20 mins at customer service, a lady got me one shirt, had to have an alternative shirt, my top was out of stock, I was disgusted as click and collect supposed to be quicker, did email cs but haven't had a reply, the lady that tried to sort it for me said this has never happened before but reading these reviews it obviously has. I for one wont be shopping online at Matalan again.