I spoke to a gentleman called Callum Parkin. His customer service was absolutely first class! I wanted to place an order for some paving slabs. On the website it stated a 5% discount was being offered for the paving slabs I wanted to purchase, however Callum politely explained that the discount had expired and was only for the bank holiday weekend. Nonetheless Callum applied the discount to my order after I sent him a screenshot of the offer. He duly applied the discount manually. In addition Callum was able to expedite delivery by a week upon my request. He went out of his way to accommodate my expedited delivery request. Great customer service is a rare quality in client facing organisations these days as the pursuit of money and maximising profits is often the be all and end all. However, I would like to highly commend Callum for his readiness to provide customer service of the highest standards. He is an absolute credit to Marshalls.