Awful customer service. After being burgled went into wolverhampton store. Decided on ring2. Got home realised no chime rang store to be told thats another 39.99.(MARK).Said i wod return to be told repackaging cost! Then told actually cannot return at all! Asked to speak to manager 'mark' said he was nothing you can do! Then spoke to customer service 'denise' who said put everything in email and she would sort chime out as goodwill gesture 20/1/18.i have wmailed twice no reoly 24/01 Rang store to find a 'rob' is actually the manager.explained to him what had happened. His answer....' no comnent' I asked abkut returns policy....'no comment' I asked if this call is recorded as could not beleive what i was hearing...er no! Back the internet for me. I doubt maplins will be around fir much longer! Do you??