"I wish i had looked on this site before wasting my money at Maplin!
i went into the store looking for a camera i can connect to the internet so i can check on my dogs when i'm not in the house.
I decided to buy the "Ring Stickup Cam" as this was recommended by the member of staff that wouldn't leave me alone to browse and read up on the items in store for myself!
i got the camera home and was very happy with how easy it was to set up and the manufactures gives you a free months trial of cloud storage (THIS IS NOT OPTIONAL).
So i use the camera for a month and i was slightly disappointed with the item as it was not consistent and many times i was unable to log on and check my dogs! but that's technology for you and i was willing to live with it as i didn't want the hassle of returning the item.......that's until the months trial of the cloud storage was over and i couldn't log onto the camera any more!
I tried a few times to reinstall the camera from the start and i couldn't get it working, So i decide to throw in the towel and return to the Maplin store that i purchased from (High Holborn, London).
So i approach the counter and explain to the member of staff what the issue was and he replied in telling me these cameras never fail and i must be mistaken! this made me feel very foolish as there were costumers waiting to be served, he then went on to tell me i am NOT entitled to a refund as its company policy and the camera will have to be sent off and looked at by an expert.....call back in two weeks!
when i called costumer services i spoke to a very nice lady until she typed in the reference number of the complaint and she then turned into a rude abrupt lady and went on to tell me there is nothing wrong with the camera and it will be returned......funny that!
To be honest i was expecting this outcome when i was told about the company policy of no refunds, so the camera will be returned and i will be stuck with a product that may or may not work.....Thanks Maplin for a truly poor experience and service!!!"
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